At TotalAVirusStore.online, we’re dedicated to providing top-quality antivirus software and a smooth, secure shopping experience. If you’re not completely satisfied with your purchase, we offer a simple and transparent return and refund process. Please review the policy below.
Conditions for Return
You may request a return within 30 days of your purchase, provided the following conditions are met:
- The item is unused, unactivated, and in its original condition
- For physical products, packaging and labels must be intact
- A proof of purchase (receipt or order confirmation) is required
Items Not Eligible for Return
Certain products are non-returnable, including:
- Digital software once the license has been activated or registered
- Opened antivirus software that has been downloaded or installed
- Gift cards, promotional offers, and clearance items
How to Initiate a Return
To begin the return process, email us at info@totalavirustore.online with:
- Your order number
- The reason for your return request
Once your request is reviewed and approved, we’ll provide a Return Authorization with detailed instructions. Physical items must be securely packaged and shipped to the address provided.
Refund Processing
Once we receive and inspect the returned product, we will notify you of the approval or denial of your refund.
Approved refunds will be processed within 7–10 business days to your original payment method.
Please note that processing times may vary depending on your payment provider.
Shipping Costs
- Digital Products: No shipping fees apply.
- Physical Returns: Return shipping costs are the customer’s responsibility unless the product was received damaged or defective.
- Original shipping fees are non-refundable. If applicable, return shipping costs may be deducted from your refund.
Exchanges
For exchanges, contact us at info@totalavirustore.online.
We’ll confirm whether your item qualifies and guide you through the process.
Exchanges are processed only after we receive and inspect the original product.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery. We’ll arrange for a replacement or full refund at no extra cost.
Contact Us
For any questions or support regarding returns or refunds, feel free to contact us:
TotalAVirusStore.online
Email:info@totalavirustore.online
Website: www.totalavirustore.online